Privacy Policy

This Privacy Policy describes how Swift Sign Quote (ABN: 35 682 804 851), trading as SwiftSignQuote (“we,” “us,” or “our”), collects, uses, and protects your information when you use our SaaS embedded product calculator platform for the signage and label making industry (“Service”). This policy applies to all users of our Service, including clients who integrate our calculators into their websites and end-users who interact with these calculators.

2.1 Client Data

When you use our Service as a client, we collect:

• Account Information: Business name, contact details, billing information
• Configuration Data: Numerical parameters you set to customise the SSQ Quoting tool
• Content: Images and product descriptions you upload and create
• Usage Data: Information about how you use our Service, including system performance metrics

2.2 End-User Data

When end-users interact with embedded calculators:

• Calculator Inputs: Parameters entered to generate quotes
• Usage Analytics: Aggregated data about calculator performance and usage patterns
• Technical Data: IP addresses, browser information, device identifiers (for service delivery)

2.3 Automatically Collected Information

• Log files and usage statistics
• Performance and diagnostic data
• Cookies for authentication (B2B trade portal logins)

3.1 Service Provision

• Provide and maintain the SSQ SaaS platform
• Process calculations and generate quotes
• Enable integrations with accounting software (Xero, QuickBooks)
• Facilitate payment processing through Stripe
• Provide customer support per your subscription plan

3.2 Service Improvement

• Analyse usage patterns to improve and enhance our Service
• Develop new features and functionality
• Conduct diagnostic and corrective activities
• Optimise calculation algorithms and performance

3.3 Business Operations

• Process payments and manage subscriptions
• Communicate with clients about service updates
• Comply with legal obligations
• Protect against fraud and unauthorised access

4.1 Client Data Ownership

You retain full ownership of:

• Numerical parameters set for your SSQ Quoting tool
• Images and product descriptions you upload
• Customer data generated through use of the SSQ Software
• Any data derived from your Client Data that we provide as part of our services

4.2 Aggregated Data Usage

We may use aggregated or de-identified data for:

• Service improvement and development
• Business analytics and reporting
• Marketing purposes (in non-identifiable form)

5.1 Third-Party Integrations

We integrate with trusted third parties to provide our Service:

• Stripe: Payment processing (credit/debit card transactions)
• Xero/QuickBooks: Invoice creation via your authorised OAuth connection

5.2 We Do Not Share

We will not share, sell, or disclose:

• Your specific numerical input parameters
• Images or product descriptions you've uploaded
• Individual customer data from your use of our software
• Any proprietary information in identifiable form

5.3 Legal Disclosure

We may disclose information when required by law, court order, or to protect our rights and safety.

We implement appropriate technical and organisational measures to protect your data:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Secure cloud infrastructure hosted on AWS

• Client Data: Retained for the duration of your subscription plus 30 days for account closure
• Usage Analytics: Aggregated data may be retained indefinitely for service improvement
• Financial Records: Payment and invoice records are maintained by Stripe and your connected accounting software (Xero/QuickBooks) per their respective retention policies
• Data Destruction: Upon termination, we will destroy your proprietary information as specified in our agreement

8.1 Access and Control

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Data portability (where technically feasible)

8.2 Account Management

• Update your account information at any time
• Modify configuration parameters
• Control integration settings with third-party services

Our Service is designed for businesses and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10.1 Privacy-Friendly Analytics

Our marketing website (swiftsignquote.com) uses privacy-friendly, first-party analytics that we self-host. By default this data is aggregated, does not use advertising cookies, and is never sold to third parties. We use it to understand which pages and content are useful and to improve the site.

10.2 Email Links & Visit Attribution

If you reach our website by clicking a link in an email we sent you, that link may contain a tag that lets us associate your visit with your contact record. We use this only to gauge your interest in our product and to make any follow-up relevant to you, rather than generic. It is not used for advertising and is not shared with third parties.

You can opt out at any time by unsubscribing or by emailing [email protected]. When you unsubscribe we stop sending you tagged links and honour your request.

This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.