Terms of Service

By accessing or using SwiftSignQuote (“Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

If you do not agree to these terms, you may not use the Service.

SwiftSignQuote provides a SaaS platform that enables signage and label businesses to:

• Embed product calculators on their websites
• Generate instant quotes based on configurable pricing parameters
• Process customer orders and payments
• Integrate with accounting and workflow management systems
• Automate artwork preparation and validation

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your account information is accurate and up-to-date
• Notifying us immediately of any unauthorised access

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use this Service.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to transmit malware or harmful code
• Resell or redistribute the Service without authorisation
• Use automated systems to access the Service in a manner that exceeds reasonable use

5.1 Subscription Fees

• Fees are charged monthly according to your selected subscription plan
• All fees are quoted in Australian Dollars (AUD) unless otherwise specified
• Fees are non-refundable except as required by Australian Consumer Law

5.2 Billing

• Subscriptions are billed monthly in advance
• You authorise us to charge your payment method automatically
• Failed payments may result in service suspension

5.3 Price Changes

We may change our fees with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

We are committed to maintaining 99.9% uptime for the SwiftSignQuote platform. Our current track record is 99.98% uptime (just 52 minutes of downtime over the past 6 months).

This includes scheduled maintenance. While we strive for uninterrupted service, we do not guarantee the Service will be available at all times or free from errors.

7.1 Our Property

The Service, including its software, design, and documentation, is owned by SwiftSignQuote and protected by intellectual property laws. We grant you a limited, non-exclusive license to use the Service during your subscription.

7.2 Your Content

You retain ownership of content you upload to the Service (images, product descriptions, pricing data). You grant us a license to use this content solely to provide the Service to you.

SwiftSignQuote manages all API integrations and embedded calculator code. We are responsible for maintaining these integrations with third-party services (Stripe, Xero, QuickBooks, etc.).

We will notify clients of any significant changes that may affect their implementation. Updates to embedded calculators are deployed automatically to ensure security and functionality.

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time. We will provide reasonable notice for significant changes that affect your use of the Service.

We are not liable for any modification, suspension, or discontinuation of the Service.

10.1 By You

You may cancel your subscription at any time. Your access will continue until the end of your current billing period.

10.2 By Us

We may terminate or suspend your access immediately if you breach these terms, fail to pay fees, or engage in conduct harmful to other users or the Service.

10.3 Effect of Termination

Upon termination, your right to use the Service ceases. We will retain your data for 30 days, after which it may be deleted. You may request an export of your data during this period.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFTSIGNQUOTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Our total liability for any claim arising from these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

This limitation does not apply to liability that cannot be excluded under Australian Consumer Law.

You agree to indemnify and hold harmless SwiftSignQuote and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these terms, or your violation of any third-party rights.

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

If any provision of these terms is found unenforceable, the remaining provisions will continue in effect.

We may update these terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the new terms.