Question 1

Why not just use Shopify or WooCommerce?

Accepted Answer

Generic e-commerce platforms weren't built for signage. They can't calculate prices based on custom dimensions, material waste, or machine time. SwiftSignQuote handles the complexity of sign quoting — instant pricing for any size, automatic artwork validation, and production-ready files — out of the box.

Question 2

What makes SwiftSignQuote different?

Accepted Answer

Built specifically for the signage and label industry. We automate the entire quote-to-production workflow: instant pricing based on your materials and machines, customer artwork validation before checkout, automatic prepress preparation, and seamless handoff to production.

Question 3

Can I use SwiftSignQuote alongside my existing store?

Accepted Answer

Yes. SwiftSignQuote embeds into your existing Shopify, WooCommerce, or any website. Your customers get instant quotes for custom signage while your standard products stay on your current platform.

Question 4

How quickly can I get started with SwiftSignQuote?

Accepted Answer

Most businesses are live within 48 hours. We handle the technical setup and provide onboarding support to get you quoting faster immediately.

Question 5

Do I need technical skills to use SwiftSignQuote?

Accepted Answer

Not at all. SwiftSignQuote is designed for sign shop owners, not developers. If you can use email and a web browser, you can use SwiftSignQuote.

Question 6

Will SwiftSignQuote work with my existing website?

Accepted Answer

Yes. SwiftSignQuote integrates with any website through a simple embed code or API. We also offer standalone portals if you prefer.

Question 7

What's the onboarding process like?

Accepted Answer

We start with a discovery call to understand your products and pricing. Then we configure your calculator, test everything together, and go live. Training is included.

Question 8

How does pricing work?

Accepted Answer

SwiftSignQuote is a simple monthly subscription with no per-quote fees. Book a discovery call and we'll put together a package based on your business needs.

Question 9

Are there any setup fees or long-term contracts?

Accepted Answer

No setup fees and no lock-in contracts. Pay monthly, cancel anytime. We earn your business every month.

Question 10

What's included in the subscription?

Accepted Answer

Everything: instant quoting, artwork automation, e-commerce integration, customer portal, ongoing support, and all future updates.

Question 11

Can I upgrade or change my plan later?

Accepted Answer

Absolutely. As your business grows, we can adjust your plan to match. Upgrades take effect immediately.

Question 12

How does payment processing work?

Accepted Answer

All payments are processed securely through Stripe. Customers can pay by card at checkout, and funds go directly to your account. SwiftSignQuote never stores credit card details.

Question 13

Do you support trade accounts with tiered pricing?

Accepted Answer

Yes. The B2B portal lets you set up trade customers with custom pricing tiers, credit terms, and bulk discounts — all automated. Each trade customer sees their specific pricing when they log in.

Question 14

Can B2B customers order without paying upfront?

Accepted Answer

Yes. Trade accounts can receive draft quotes or invoices instead of paying at checkout. Payment terms are handled through your existing Xero or QuickBooks setup — 7 days, 30 days, whatever you already offer.

Question 15

How does bulk order processing work?

Accepted Answer

We auto-generate Excel templates based on your products with built-in error checking. Customers download these from your site, fill them in, and upload — SwiftSignQuote quotes the entire order instantly. Perfect for trade customers and resellers.

Question 16

Can I customise the calculator appearance to match my brand?

Accepted Answer

Yes. Colors, fonts, and styling can all be customised to match your website. It looks like part of your site, not a third-party widget.

Question 17

Does the calculator work on mobile?

Accepted Answer

Yes. The calculator auto-adapts for mobile devices. Just ensure the rest of your existing website is also mobile-responsive for the best customer experience.

Question 18

What file formats do you accept for artwork?

Accepted Answer

We accept all common formats: PDF, AI, EPS, SVG, PNG, and JPG. Our prepress automation handles file validation and preparation automatically.

Question 19

How does customer artwork validation work?

Accepted Answer

When customers upload artwork, SwiftSignQuote instantly checks DPI, dimensions, aspect ratio, and file format. Any issues are flagged immediately with clear options — customers confirm exactly what they're ordering before checkout, eliminating surprises.

Question 20

What does the prepress automation do?

Accepted Answer

SwiftSignQuote automatically validates artwork, checks DPI and dimensions, detects vector cut paths, converts to CMYK, adds bleed, and prepares production-ready files — all without manual intervention.

Question 21

How do auto vectors and engraving area detection work?

Accepted Answer

SwiftSignQuote analyses uploaded artwork to automatically detect vector cut paths and calculate engraving areas. This means accurate quoting for contour-cut stickers, laser engraving, and CNC routing — no manual tracing required.

Question 22

How does material optimisation reduce waste?

Accepted Answer

SwiftSignQuote calculates optimal cutting layouts to minimise material waste. This means more accurate quotes and better margins for you — customers get fair pricing, you get efficient production.

Question 23

How does dynamic delivery pricing work?

Accepted Answer

SwiftSignQuote calculates real-time shipping costs based on order dimensions, weight, and destination. Our packaging optimisation groups items efficiently to minimise shipping costs for you and your customers.

Question 24

What website platforms do you integrate with?

Accepted Answer

SwiftSignQuote embeds seamlessly into Shopify, WooCommerce, Squarespace, WordPress, Wix, Webflow, Weebly — or any site that supports custom HTML. Just paste a code snippet and you're live.

Question 25

Do you integrate with Gmail or Outlook?

Accepted Answer

Yes. SwiftSignQuote sends automated emails through your existing email provider — order confirmations, shipping updates, and invoices all come from sales@yourdomain.com, not a generic address.

Question 26

What if I use accounting software other than Xero or QuickBooks?

Accepted Answer

We can integrate with virtually any accounting platform. Just let us know what you use and we'll make it work.

Question 27

How does the automated workflow work?

Accepted Answer

From quote to production, SwiftSignQuote automates the entire process: instant quotes, payment processing, artwork preparation, job sheets, and status updates. Your team focuses on production while SwiftSignQuote handles the admin.

Question 28

What data do you store?

Accepted Answer

SwiftSignQuote stores order information, customer details, and uploaded artwork needed to process jobs. Passwords are protected with enterprise-grade encryption, and we never store credit card details — payments go straight through Stripe.

Question 29

Where is my data stored?

Accepted Answer

Data is stored in your region:
• Australia-Asia			→ Australia
• Americas				→ United States
• Europe-Africa-Middle East	→ Europe
A little over-engineered, but we take data sovereignty seriously.

Question 30

Can I access or download my data?

Accepted Answer

Yes. You can download all the data we store at any time through the SwiftSignQuote DataRoom — orders, customers, artwork, and reports are always accessible.

Question 31

What support is included?

Accepted Answer

All plans include email and chat support during business hours (AEST). We also provide documentation and video tutorials.

Question 32

How quickly do you respond to support requests?

Accepted Answer

Email support within 1 business day. WhatsApp chat support within 15 minutes during business hours (AEST).

Question 33

Do you offer training for my team?

Accepted Answer

Yes. Initial training is included with onboarding, and we offer refresher sessions whenever you need them.

Frequently Asked Questions

Why SwiftSignQuote?

Why not just use Shopify or WooCommerce?

What makes SwiftSignQuote different?

Can I use SwiftSignQuote alongside my existing store?

Getting Started

Pricing & Plans

Payments & B2B

Calculator Features

Integrations

Security & Data

Support

Still have questions?